Nursery and Customer Service Manager

Rockledge, FL

Full Time

Manager/Supervisor

This is a leadership role for someone who enjoys working with people AND plants. Our Nursery and Customer Service Manager helps keep the day-to-day garden center running smoothly, supports our team on the sales floor, and makes sure every customer has a welcoming, helpful, and memorable experience.

This is not a sit-behind-a-desk management position. You'll be out in the garden center working alongside the team, helping customers, solving problems, answering sales calls, jumping on a register when needed, loading products, and helping wherever the day takes you.

What You'll Do

As Nursery and Customer Service Manager, you'll:

Be a visible, approachable leader throughout the garden center
Provide excellent customer service and help resolve customer concerns
Lead by example and work alongside the team
Coach and train employees on customer service, sales techniques, and products
Help lead morning meetings and communicate daily priorities
Monitor the sales floor and make sure customers and departments have the support they need
Help keep the team informed and motivated around sales goals
Assist with employee concerns and help resolve workplace issues fairly and professionally
Open and/or close the garden center as a trusted keyholder
Respond to register backup, loading, sales calls, deliveries, and other needs
Make sure employees have the tools and resources they need to work safely and successfully
Work closely with the General Manager, owners, and management team to improve operations and the customer experience
Jump in and assist other departments when needed

Most importantly, you'll help create the friendly, knowledgeable, welcoming environment that makes Rockledge Gardens a special place to work and visit.

What We're Looking For

We're looking for someone who is comfortable leading people while still being willing to roll up their sleeves and work alongside them.

Qualifications include:

High school diploma or equivalent
At least 1 year of greenhouse, nursery, garden center, or plant-related experience
Previous leadership, supervisory, or management experience preferred
Strong customer service and sales skills
Ability to train, motivate, delegate, and provide constructive feedback
Strong communication and organizational skills
Comfortable making decisions and solving problems in a busy environment
Basic computer skills, including Word and Excel
Positive attitude, professionalism, integrity, and a strong sense of teamwork
Ability to multitask and quickly adjust priorities
Comfortable working indoors and outdoors around plants, soil, fertilizers, equipment, customers, and coworkers
Must be available to work weekends and holidays, with additional hours during our busy spring season

This Is a Hands-On, Outdoor Position

Working at a garden center is active! This position requires regularly standing, walking, bending, kneeling, reaching, pushing, pulling, climbing, and lifting up to 50 pounds.

You must be comfortable working outdoors in Florida weather, including heat, humidity, rain, cold, dirt, plant materials, fertilizers, and other normal garden center conditions.

The position may also involve using hand tools, ladders, hand jacks, lifts, planting equipment, two-way radios, cash registers, phones, and other garden center equipment.

A Great Fit for Someone Who...

Enjoys helping people, loves plants, isn't afraid to get their hands dirty, can keep their cool on a busy Saturday, and understands that good leadership sometimes means jumping on a register, helping load a customer's car, answering a plant question, and supporting an employee—all in the same afternoon.

If you're looking for a management position where you can lead a team, work with plants, connect with customers, and be part of a unique local garden center, we'd love to hear from you.

Come grow with us at Rockledge Gardens!

This job description is intended to provide a general overview of the position and is not all-inclusive. Responsibilities may change based on the needs of Rockledge Gardens.

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Drug-Free Workplace & Pre-Employment Drug Testing

At Rockledge Gardens, the safety and well-being of our employees, customers, and community are important to us. Because many positions involve working outdoors, operating equipment, lifting materials, driving, and working around others, we are committed to maintaining a safe and drug-free workplace.

In accordance with applicable laws and workplace safety and insurance requirements, all applicants selected for employment are required to successfully complete a pre-employment drug screening as a condition of employment. This requirement applies to every position.

Our drug-free workplace requirements include marijuana/cannabis, including marijuana authorized for medical use under Florida law. A Florida Medical Marijuana Use Registry identification card or physician recommendation does not automatically exempt an applicant from our drug-testing requirements.*

By signing below (please print name), I understand that completing the drug-screening process and meeting Rockledge Gardens' employment requirements are necessary before I may begin employment.*

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I authorize the Company to verify information provided in this application, including my employment history, education, qualifications, and references, as permitted by law. I understand that additional authorization may be requested for background checks, motor vehicle records, drug or alcohol testing, or other employment-related screenings required for the position.

I understand that a criminal record does not automatically disqualify an applicant from employment and that any applicable background information will be considered in accordance with federal, state, and local law.

I understand that if I am hired, my employment is at will, meaning that either the Company or I may end the employment relationship at any time, with or without cause or notice, subject to applicable law. Nothing in this application creates a contract or guarantee of employment for any specific period of time. Any change to the at-will employment relationship must be specifically authorized in writing by the Company.

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